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Three real workplace situations. Pick the approach you would actually take. You will see your preliminary score straight away.

Question 1 of 3You need a first draft of an update to a client whose delivery has slipped. Which request to an AI assistant is most likely to give you something you can actually use? Write an email about a delay. Write a professional email to our client about the delivery delay. Make it good. Draft a 120-word email to a long-standing client: the order moved from 12 to 19 May because of a supplier issue. Apologise once, offer a 10% credit, and keep the tone calm and direct. Pretend you are the world's best communicator and write the perfect email.

Question 2 of 3An AI tool gives you a statistic, with a source, for a report your manager will send to a client. What should happen before it goes out? Open the cited source yourself, confirm it says exactly that figure, and remove or replace the number if it does not. Keep it. It came with a source, so it is reliable. Ask the same AI tool whether it is sure. Check that two other AI tools give the same number.

Question 3 of 3You want help summarising a spreadsheet of customer complaints that includes names, email addresses and account numbers. What is the best approach? Paste the whole spreadsheet into any AI tool. It is faster. Paste it, then ask the tool to delete it afterwards. Only paste half of it to limit the risk. Remove or replace the personal details first, and use only a tool your organisation has approved for this kind of data.

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